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The terms on this page apply to orders placed on or after May 16, 2024. For orders placed earlier, please contact Joybird's customer happiness team for assistance.
Returns & Cancellations
Decided your furniture isn’t exactly what you wanted? We’re here to help!
Our return policy
All returned items must be in their original condition. Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for your order and any taxes due to be refunded in accordance with state law.
| Canceling within 24 hours | Canceling after 24 hours & BEFORE shipment | Canceling after item has shipped, BEFORE delivery | Furniture returns after delivery | Accessories & decor returns |
|---|---|---|---|---|
| Cancel within 24 hours of placing your order, and you will receive a full refund. | Orders canceled after 24 hours after placing your order, but before it has been shipped, will receive a refund of the order’s subtotal, minus a 35% processing fee. | Orders canceled after it has been shipped, but before it has been delivered will receive a refund of the order’s subtotal, minus a 50% processing fee and shipping fees incurred. | Once your furniture has been delivered, you have 90 days to send it back and receive a refund of the order’s subtotal, minus a 50% processing fee and shipping fees incurred. Customers are responsible for return shipment costs. | Accessories and decor items must be returned within 14 days of delivery to receive a refund of the order’s subtotal, minus a 25% restocking fee. Customers are responsible for return shipment costs. |
Exceptions
Accessories and Decor
Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancellations are not available and our 14-day return policy applies. Please note: Wallpapers are final sale and cannot be returned.Buy Now, Decide Later
The Buy Now, Decide Later program gives you up to 90 days to choose a fabric for your order. If a fabric has not been chosen after 90 days, your order will be canceled and subject to a 10% cancellation fee.Mattress Returns
Our Joybird Luxury Mattress comes with a 90 day trial period starting at the date of delivery. If you decide the mattress is not right for you, please contact us to initiate the return process, which includes a full refund. We will work with you to arrange a return pick up through a local charity or recycling partner. 90-day trial excludes all sleeper sofa mattresses.Clearance Items
Clearance items are final sale and are not eligible for returns, except for items arriving damaged and documented by the carrier. Clearance items are not eligible for warranty claims unless reports of defects are submitted within 14 days of delivery. Cosmetic damage is not covered.Damaged Items
Joybird is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.Promotions
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.Applicability
The terms on this page apply to orders placed on or after May 16, 2024. For orders placed earlier, please contact Joybird's customer happiness team for assistance.
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